Ridgewater

Privacy Policy

Privacy POLICY

Privacy Policy

Last Updated: July 02, 2020

Introduction

Ridgwater LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you interact with our website www.blueridgerei.com and our services, including conversational text message interactions. This policy is designed to comply with applicable regulations, including the Telephone Consumer Protection Act (TCPA) and 10DLC requirements for SMS communications.

Information We Collect

We collect personal information that you voluntarily provide when you interact with our services, such as when you visit our website, sign up for services, or communicate with us via text messages. The types of information we may collect include:

Contact Information: Name, phone number, email address, or other details you provide when engaging with our services.

Communication Data: Information you share during conversational text interactions, such as messages or responses.

Website Usage Data: Non-personally identifiable information, such as IP address, browser type, device characteristics, operating system, and pages visited, collected automatically via cookies or similar technologies to improve our services and ensure website functionality.

How We Collect Information

We collect information in the following ways:

Directly from You: When you provide your phone number or other details through forms on our website or during text message interactions.

Automatically: Through cookies and similar technologies when you visit our website to compile statistical information about usage, such as time spent on the site and pages visited. This data does not include personally identifiable information (PII).

How We Use Your Information

We use your personal information to:

Facilitate conversational text interactions, such as responding to your inquiries or providing customer support.

Maintain, improve, and personalize our services to enhance your experience.

Ensure the security and functionality of our website and services.

Comply with legal obligations, such as maintaining records of opt-in consent for SMS communications.

We do not use your information for marketing or promotional purposes unless you explicitly consent to such communications.

SMS Communication and Consent

By providing your phone number through our website forms or other means, you consent to receive conversational text messages from Ridgewater LLC for purposes such as customer support, account notifications, or other non-marketing interactions.

Opt-In: You must explicitly opt-in to receive text messages. Consent is obtained via a checkbox (not pre-selected) on our website forms or by texting a keyword (e.g., "JOIN") to our 10DLC number. You will receive a confirmation message to verify your subscription (e.g., "Reply YES to confirm receiving messages from Ridgewater LLC. Msg & data rates may apply.").

Opt-Out: You may opt out of receiving text messages at any time by replying "STOP," "CANCEL," or "UNSUBSCRIBE" to any message. Upon opting out, you will receive a confirmation message and no further texts unless you opt-in again.

Message Frequency: Message frequency varies based on your interactions. Message and data rates may apply, as determined by your mobile carrier.

No Marketing: Our text messages are strictly conversational and not used to sell products or services.
If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at help@blueridgerei.com

For more details, see our SMS Terms and Conditions [].

Information Sharing

We maintain strict privacy policies to protect your personal information. Your information, including mobile phone numbers, will not be shared, sold, rented, released, or traded with third parties for marketing or promotional purposes unless legally required. We may share information:

With service providers acting on our behalf to facilitate our services (e.g., SMS delivery platforms), who are contractually obligated to protect your data.

To comply with legal obligations, such as responding to subpoenas or court orders.

To protect our rights, property, or safety, or that of our users or the public.

Data Protection

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and restricted access to data. However, no system is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

Access the personal information we hold about you.

Request correction or deletion of your information.

Opt out of text message communications at any time by replying "STOP" to any message.

Cookies and Tracking Technologies

We use cookies and similar technologies to collect non-personally identifiable information about website usage. This helps us analyze site performance and improve user experience. You can manage cookie preferences through your browser settings. Our cookie policy is available here [].

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If we learn such information has been collected, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. Please review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us.

By using our website or services, you agree to the terms of this Privacy Policy.